Our Policy

All orders will be shipped via courier services. It is important and recommended that all merchandise be inspected for damages before signing or taking delivery of the order.

Offer and Acceptance

By submitting a completed order form or Distributor Cash Bill, you offer to purchase, on and pursuant to the terms and conditions herein. We will acknowledge receipt of your offer by an electronic confirmation. Such acknowledgement does not constitute an acceptance of your offer. Upon acceptance of your offer we will send you an electronic confirmation of such acceptance. Acceptance or rejection of your offer shall be at our sole discretion. If your offer is accepted by us, each order for a separate product shall constitute a separate contract between you and us. We reserve the right to cancel any orders accepted by us in the event of unavailability of stock without being liable to you for any compensation. In the event we do exercise our right of cancellation all sums paid to us will be refunded to you free of interest. Orders made by you are processed automatically and immediately upon receipt by us and there shall be no cancellation. However the computation PV for the purpose of determining the bonus incentive and promotion will only be made upon our acceptance of your offer. You must check the order status and only if the orders have not been fulfilled, may you contact us to make enquiries.

Prices

The prices of the Products listed on the Site is subject to change without prior notice. The prices listed do not include import duties, value added taxes, sales taxes or other taxes which may be imposed by the state/ authorities to which the products may be delivered and also do not include transportation/delivery charges. All duties, fees or taxes, value added taxes, customs fees and other charges, fees or taxes are to be borne by you. You are only allowed to sell the Products only at the price stipulated by us. Failure to comply with this provision would be a breach of the term herein and the Distributors Rules and Regulations.

Transportation/Shipping Charges

The transportation/shipping charges shall be added to the price of the Products and such transportation/shipping charges are based on package weight, size, volumetric and distance. The transportation/shipping charges can only be determined after the delivery address is submitted by you and the transportation/shipping charges will be added to the distributor price of the Products and the total price inclusive of transportation/shipping charges will have to be paid by you in full. The transportation/shipping charges are not refundable except where the merchandise is defective and returned to the supplier or the wrong item is shipped to you and you have returned the item to the supplier or us as the case may be. To eliminate any unnecessary hassle and extra cost, you are strongly advised to indicate a suitable delivery location - i.e. your office address where you’ll be able to personally accept receipt of the products. In the event that delivery of the product is unsuccessful, extra transport/shipping charges will be charged for the re-delivery.

Payment

Prices are quoted in Ringgit Malaysia. There are two types of payment mode, credit card and online banking that you shall select either one.

Delivery

Gano Excel Products will be delivered to you directly by us. The delivery period of the Gano Excel products that you order depends on your payment method, delivery option and the availability of the items. All orders will be shipped within 3 business days upon confirmation of payment received and subject to stock availability. Delivery dates are estimate only and we shall not be liable to you for any loss or compensation arising from any delay in delivery of the products to you.

Unavailability of Products

We shall not be responsible or liable in the event of unavailability of the Product and in such an event will place your order on our waiting list. However your order would be cancelled if the Product is still unavailable after the expiry of 30 days. Notwithstanding that our office is closed on weekends and on public holidays you may place online orders any time!

Risks

Loss or damage that occurs during shipping by a carrier selected by us or the supplier is the responsibility of us or our supplier.

Refund & Exchange Policy

We always make sure all our products are in good condition before packing otherwise we will inform you if we have no replacement stock. Goods sold are not returnable or refundable unless you received an incorrect item(s) or any factory defected item(s), otherwise it will not be accepted for return. However, if the item(s) is seriously damaged when it arrives, customer can look for exchange within 3 days from the date of received with us by email or telephone. Any late response will not be entertained. We will track the date you received your order. Please provide photos and describe the damage in email. Item(s) required to be returned within 3 days upon confirmation of exchange or return with us. All delivery cost (from and to) will be borne by customers.

The following guidelines apply in the exchange or return:-

• Delivery or shipping fees are not refundable for returns and exchanges.
• Discounted or special-priced item(s) is final and will not be accepted for exchange.
• For incorrect item(s), we will deliver to you the correct item(s) after we received the incorrect item(s). And it is subject to stock availability.
• We will refund the value of item in 14-days if the replacement item is out-of-stock. This is the time frame required for us, payment gateway provider or bank to process the refund request.
• The refund will only bank-in to your personal bank account.

We regret that we cannot be responsible for the loss or damage of the item(s) sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and send it by any registered courier service. We strongly advise you to get a proof of delivery from your postal / courier service so that the parcel can be traced. We will also not be responsible if your shipment is lost during the return transit.

Please purchase if you are agree with the above terms & conditions. Thank you.

Limitation of Liability

We shall not be liable to you for any interception of online communications, software or hardware problems (including, without limitation, viruses, loss of data, or compatibility conflicts), unauthorized use of your credit card, or other consequence beyond our control. In the event we are held liable to you by a court of competent jurisdiction we, our employees, suppliers or agents shall only be liable to you for damages, losses and causes of action, whether in contract, tort, or otherwise, either jointly or severally, strictly up to a limit equivalent to the price of the Products ordered by you.

Disclaimer of Warranties

Our online shopping services are provided on as "AS AVAILABLE" basis and we do not provide any assurances of the availability or usability by you of the online shopping services. We make no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any Product information listed on the Site. Any warranties given shall be strictly limited to express warranties given by us or the suppliers and any warranties given by our suppliers shall be enforced only against the suppliers concerned. Save as expressly warranted, we make no other warranties, express or implied, including without limitation no implied warranties of merchantability or fitness for its purpose. As a distributor you shall not make any warranties or representation to consumers/purchasers which are not warranted or represented by us and in the event you do, you shall be fully liable and responsible for any such false or misrepresentation or warranty made by you and you will have to indemnify us against all loss and/or damage suffered by us arising or resulting from such warranties or representations made by you.

Errors

We will not be responsible and you shall be solely responsible for any loss suffered by you as a result of you entering or giving us the wrong information when making orders. Therefore you are advised to check that the product ordered, address of delivery, your distributor code and other information are correctly entered.

Amendments

We reserve the right to amend, vary or substitute all or any of the terms and conditions herein at our absolute discretion from time to time with or without notice to you. It is your responsibility and obligation to read and understand the terms and conditions posted on this Site from time to time and in any case you must read and understand the terms and conditions prior to submitting any order to us. We have no responsibility or obligation to notify you of any amendment, variation or substitution of all or any of the terms herein prior to making such changes.

Governing Law

All orders and purchases made by you and the contract between you and us shall be governed by the laws of West Malaysia and you agree to be subjected to the exclusive jurisdiction of the courts of West Malaysia subject that if we choose to commence proceedings against you in your country, you shall submit to the jurisdiction to the courts of competent jurisdiction in your country.

Contact Us

For any enquiries, please contact us at info@ganoexcel.com.my